Refund Policy
Refund Policy Velor Park Studio
We want you to be completely satisfied with your purchase.
Return Period
You may return items within 14 days of receiving your order.
Return Conditions
Items must:
- Be unused
- Be unworn
- Have original tags
- Be in original packaging
- Be free from damage
Non-Returnable Items
The following items cannot be returned:
- Final sale items
- Gift cards
- Worn items
- Damaged items caused by misuse
Refund Process
Once your return is received:
- Items are inspected
- Refund approved
- Refund issued to original payment method
Processing time:
5–7 business days
Late or Missing Refunds
If you haven't received your refund:
- Check your bank account
- Contact your card provider
- Contact your bank
Return Shipping
Customers are responsible for return shipping costs.
Shipping fees are non-refundable.
Damaged or Incorrect Items
If you receive a damaged item:
Contact us within 48 hours.
Include:
- Order number
- Photos
- Description
Exchanges
We do not offer direct exchanges. Please place a new order.
