Shipping Policy  Velor Park Studio

At Velor Park Studio, we are committed to delivering your order safely and efficiently. This Shipping Policy outlines our processing times, delivery estimates, and shipping procedures.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order is processed, it will be prepared and dispatched from our fulfillment partners.

During peak seasons, promotions, or high-demand periods, processing times may be slightly extended. We appreciate your patience during these times.

Shipping Time

Estimated delivery times depend on your location:

• Netherlands: 5–9 business days
• Europe: 5–10 business days
• United States: 7–12 business days
• International: 7–15 business days

Please note that these are estimated delivery times and not guaranteed.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. Tracking information may take 24–72 hours to update after shipment.

You can use the tracking number to monitor your order’s progress.

Split Shipments

In some cases, your order may be shipped in multiple packages. This usually occurs when items are fulfilled from different warehouses. You will receive separate tracking numbers if this happens.

Customs, Duties & Taxes

Velor Park Studio is not responsible for any customs fees, duties, or taxes applied to your order. These charges are determined by your local customs office and are the responsibility of the customer.

Delayed Shipments

Delivery delays may occur due to:

• High order volumes
• Customs processing
• Weather conditions
• Carrier delays
• Incorrect address information

If your order is delayed beyond the estimated timeframe, please contact us and we will assist you.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information. If an incorrect address is provided:

• We are not responsible for lost packages
• Additional shipping charges may apply for reshipment

Please contact us immediately if you notice an error in your address.

Lost or Stolen Packages

Velor Park Studio is not responsible for lost or stolen packages marked as delivered. If your tracking shows delivered but you have not received your package:

• Check with neighbors
• Contact your local carrier
• Contact us for assistance

Damaged Items During Shipping

If your order arrives damaged, please contact us within 48 hours of delivery. Include:

• Your order number
• Photos of the damaged item
• Photos of packaging

We will review your request and provide a resolution.

Contact

If you have any questions regarding shipping, please contact our support team:

Email: support@velorparkstudio.com
Response Time: 24–48 hours